Frequently Asked Questions

Estate Manager is a software platform that enables Facilities Managers, Developers and Estate Owners and Residents Associations to manage processes in their estates such as Issue Management.

  • Ownership and Occupancy Details
  • Demand Notice Generation
  • Cash calls for Estate Projects
  • Estate Communications and Notifications
  • Online Payments for Services
  • Payment Reconciliation
  • Inventory Management for Fuel and Spares
  • Visitor Management
  • Service Provision Controls
  • Financial Reporting and so much more

Estate Manager supports Interswitch, Paystack, Flutterwave and Rave. In addition, it is easy for us to extend support to any payment gateway you prefer.

Estate Manager is secure. It is hosted on a secure server, uses SSL to protect communications and employs two-factor authentication to make sure that only authorised personnel have access to the software.

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Yes. Estate Manager integrates with any STS-compliant vending server and is able to use this to generate and deliver tokens to estate residents and commercial property tenants.

Yes. Once a payment is received into the system, either based on an online payment or through the processing of bank statement, Estate Manager clears the receivable and generates a receipt that is sent to the payer.

Yes. Estate Manager can be used to electronically collect payments on behalf of estates and commercial properties.

Final beneficiaries such as Developers, Facilities Managers and Resident Associations can open accounts directly with payment gateways so that any payments collected go directly to their accounts. Alternatively, Estate Manager can collect into its own wallet and disburse directly to beneficiaries.

Final beneficiaries such as Developers, Facilities Managers and Resident Associations can open accounts" directly with payment gateways so that any payments collected go directly to their accounts. Alternatively, Estate Manager can collect into its own wallet and disburse directly to beneficiaries.

Estate Manager provides tools that allow for the daily measurement and recording of fuel levels so that fuel consumption trends can be monitored. These tools allow measurements to be monitored by different individuals so that measurement figures can be cross-referenced against more than one source. These measurements can be taken in cheap mobile phones and collated on the Estate Manager server.

Yes. Estate Manager incorporates a full accounting and purchasing system that allows the booking and monitoring of accounting and purchasing transactions.

Yes. Our visitor management system allows residents to register guests using messaging clients like Telegram or through a mobile browser. The guests then receive SMS messages with pass codes that are verified at the gate before they are allowed entry. This cuts short the waiting time of visitors at estate gates.

Yes, our templates for notifications such as demand notices, payment reminders, receipts, newsletters and other communications are fully customizable with custom layouts, logos and colours.

Yes. With our payment controls functionality, we go beyond just helping estates with collections. We are able to enforce estate rules that limit the quantity of services that a resident can purchase if they have been in debt exceeding a configurable amount for more than a certain period of time.

Yes it can. In some cases, different natures of estate expenses are to be borne by different players on an estate. For example, asset replacement costs (generator replacement, external repainting etc) are borne by property owners while day-to-day service charges are borne by residents (some of who may be tenants). Estate Manager allows such bills to be separately sent to the respective actors.

Yes. Estate Manager allows for the creation and generation of configurable estate reports that allows facilities management, residents associations and developers to identify trends on their estate and use these to make informed decisions

Yes. Estate Manager provides robust but simple to use issue logging and management capabilities.